Right of revocation
You
can cancel your contract within two weeks without giving reasons in
writing (eg letter, e-mail) or by returning the goods. The period begins
at the earliest with receipt of the goods and not before receipt of
this instruction. The timely dispatch of the revocation or the goods
shall be sufficient to comply with the revocation period.
The revocation by return of the goods is to be addressed to:
Sensatonics GmbH
Teilestr. 11-16, Tor 0
12099 Berlin
The revocation can be made online at:
http://www.sensatonics.de/kontakt/
or by letter to:
Sensatonics GmbH
Teilestr. 11-16, Tor 0
12099 Berlin
Consequences of revocation:
In
the event of an effective revocation, the services received by both
parties must be returned and any benefits derived (e.g. a usage fee for
the use of the item) must be surrendered. If you are unable to return
the goods received in full or in part or only in a deteriorated
condition, you may be required to compensate us for the loss in value.
This does not apply to the surrender of goods if the deterioration of
the goods is exclusively due to their inspection, as would have been
possible in a retail store. In addition, you can avoid the obligation to
pay compensation by not using the goods as if they were your property
and by refraining from doing anything that could impair their value.
Items that can be sent as a parcel are to be returned. Within Germany,
you have to bear the cost of return if the delivered goods correspond to
those ordered and if the price of the returned goods does not exceed an
amount of 40 euros. Otherwise, the return is free of charge for you
within Germany. For orders from other countries, you must bear the cost
of return if the delivered goods correspond to those ordered.
Obligations to refund payments must be fulfilled within 30 days after
sending your notice of cancellation.
End of the cancellation policy
Exclusion of the right of revocation
The right of revocation does not exist for distance contracts . . . *
*
for the delivery of goods that are made to customer specifications or
clearly tailored to personal needs or which, due to their nature, are
not suitable for return or spoil quickly or whose expiration date would
be exceeded,
* for the delivery of audio or video recordings or
software, if the delivered data carriers have been unsealed by the
consumer or
* for the delivery of newspapers, journals and magazines.